If the memory is silent: What to do if error 222 or 223 occurs?

You have just upgraded your balcony power plant with a Anker SOLIX solar bank extended – everything is running, the battery is full, the sun is shining. But suddenly the device switches without comment. A look at the app sheds light on the matter: Error code 222 or 223. What now?

Don't worry—you're not alone. Numerous users report exactly this scenario. But what's behind these cryptic codes? And more importantly: How do you get your system working again?

In this article you will find the most important Causes, user experiences and solutions about these error messages – compact, factual and based on real cases.

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Error message with system status "abnormal", associated with error code 222.
Screenshot taken from the official Anker Community Forum

Typical symptoms: This is how the error manifests itself

• The solar bank can be switched on,

• but switches automatically switches off after about one minute,

• in the Anker App displays error codes 222 or 223,

• In many cases the Additional battery not recognized.

These symptoms occur in both new and existing installations and understandably cause uncertainty among those affected.

Technical meaning of the error codes

Error code 222

• Significance: Overload between phase L2 and neutral conductor (N)

• Possible causes:

  • Voltage peaks in the power grid

  • Defective internal components of the solar bank

• System reaction: Protective shutdown after a short period of time

• Keyword for the search: Anker solar bank switches off error code 222

Error code 223

• Significance: undervoltage between L2 and N

• Typical trigger:

  • Faulty additional battery, defective cell block or contact problem

  • In some cases: faulty voltage regulation in the device itself

• Episode: The battery is not recognized, device switches off

• Keyword for the search: Anker solar bank additional battery is not recognized

Community experiences at a glance

Based on numerous feedback in official forums and community platforms, the following picture emerges:

• Error code 223 often occurs when a defective or incompatible additional battery is connected.
  → As soon as this is removed, the solar bench often runs stably again.

• Error code 222 sometimes appears even without a battery – often there is a internal problem in the main unit .

• Some users report that the same battery works perfectly on another solar bank, which has a Device defect suggests.

• There were also indications of Installation failure, in particular through Adapterthat connect several PV cables and unintentionally short-circuit the four channels of the solar bank – which, according to the manufacturer, should be avoided.

Error message with system status "abnormal", associated with error code 223.
Screenshot taken from the official Anker Community Forum

Recommendation: How to proceed step by step

1. Disconnect the additional battery and check whether the solar bank runs stably in stand-alone operation

2. Check PV cabling – do not use third-party adapters, connect each cable separately

3. Test mains voltage, if necessary, operate on a different socket

4. Back up app logs (Screenshot of the error message, have the serial number ready)

5. Contact Anker Support – if possible with a clear description of the error

Tip: In many cases, the manufacturer was accommodating and offered an uncomplicated device or battery replacement.

Quick overview: Error codes & causes

Conclusion

The Error codes 222 and 223 in the Anker SOLIX solar bank usually indicate Voltage deviations or hardware problems Even if the cause of the error is not always immediately clear, a systematic approach—for example, testing without a battery or checking the wiring—can quickly determine whether the battery, the device, or the power source is affected.

Anyone who clearly documents the error contacted Anker support and avoids unnecessary experiments with adapter solutions, you can usually expect a solution quickly.

 👉 To the product page of the Solarbank 3 Pro

💥 Save up to 220 € – exclusively on the Anker Solar Bank 3 E2700 Pro Storage 2.68kWh ! Simply enter the discount code anchor prime day Enter when ordering.

Sources & further links

• Anker Community Forum – Discussion about error code 222 / 223

• Photovoltaic forum – discussion on cabling and possible causes of errors
  

• Screenshot: Error code 222 & 223 in the Anker app (as of July 2025)