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warranty
Repayment conditions
Shipping policy
Warranty Policy - Powerstation
Product Warranty
Mini Power and Pylontech warrant that the Product will be free of defects caused by improper workmanship or defective materials.
This warranty only covers the repairment or replacement of a defective Product. Pylontech will repair or replace the Product if the Product is defective and returned during the Warranty Period.
Warranty Period
The warranty period for PowerStation products is XNUMX months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.ü ä äThe delivery period is in any case from the date of purchase by the originalü ämeasured on shore. Proof of purchase from the first consumer purchase or other appropriate documentary evidence is required to establish the start date of the warranty period.
feetThe repaired or replaced product will be the original oneü ä ü ä ä
Limited to Original Consumer Buyer
The guarantee on MAX.ON PowerStation is based on the originalü äshore descriptionänkt and not on subsequent propertiesüsea ü
Exclusions
Pylontech's warranty does not apply to:
- External device failure, including but not limited to appliance failure, photovoltaic panel failure, etc.;
- The battery has not been operated properly according to the product manual.
- The battery does not fully charge within 14 days after purchase or at least every 6 months.
- Transportation, including but not limited to dropping, trampling, deforming, impacting, or spearing with a sharp item;
- Modification or repair of the Product that has been performed by a person other than Pylontech or a Pylontech’s certified installer;
- Abuse, misuse, negligence, accidents, or force majeure events, including but not limited to lightning, flood, fire, extremely cold weather, or other events outside the reasonable control of Pylontech;
- Water, excessive heat, conductive dust, or corrosive gas;
- The Product has been connected with different type of battery modules or batteries not from Pylontech;
- Normal wear and tear or deterioration, or superficial defects, dents, or marks that impact the performance of the Product; and
- Theft or vandalism of the Product or any of its components;
- Unable to provide valid proof of purchase or free product.
Customer Support
Contact: info@miniminipower.com
To obtain warranty service, contact our customer service team at info@miniminipower.com
Refund Policy
Return and Refund Policy
customers can Within 24 hours request a full refund after placing an order on miniminipower.com.
Please note that we charge a transaction fee if you request a refund 24 hours after ordering and before delivery (2,6% for credit card users, 3% for PayPal users, 2,6% for Klarna users).
orders can no more than 30 days be canceled after shipment.
Please note that we charge a transaction fee if you request a refund 24 hours after ordering and before delivery (2,6% for credit card users, 3% for PayPal users, 2,6% for Klarna users).
orders can no more than 30 days be canceled after shipment.
Return policy
The return service is currently only available for orders in EU countries.
If you are not satisfied with your purchase, you can return the items purchased complete, unused and in their original packaging within 30 days return it upon receipt for an exchange or refund.
If 30 days have passed since purchase, we cannot offer a refund or exchange.
Please accept the package firstly when your order has been shipped and you want to return it.
Then contact our MiniPower Support via info@miniminipower.com for return instructions.
In the case of returning orders in Europe, you will be charged the shipping costs and a transaction fee (0,6% for credit card users, 1,6% for PayPal users, 1,6% for Klarna users) calculated.
If you are not satisfied with your purchase, you can return the items purchased complete, unused and in their original packaging within 30 days return it upon receipt for an exchange or refund.
If 30 days have passed since purchase, we cannot offer a refund or exchange.
Please accept the package firstly when your order has been shipped and you want to return it.
Then contact our MiniPower Support via info@miniminipower.com for return instructions.
In the case of returning orders in Europe, you will be charged the shipping costs and a transaction fee (0,6% for credit card users, 1,6% for PayPal users, 1,6% for Klarna users) calculated.
return process
Contact MiniPower Support at info@miniminipower.com to start the return process. Please present proof of purchase there, e.g. B. an invoice.
You will then receive instructions on how to pack the products correctly and send them back to us. Make sure all components are included in the package.
You will then receive instructions on how to pack the products correctly and send them back to us. Make sure all components are included in the package.
Shipping costs for returns
The shipping cost for the return is 0 Euros.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If this is the case, you will automatically receive the refund via your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Delivery and shipping conditions
Free shipping in Germany
Miniminipower.com is proud to offer free shipping on all orders in Germany (excluding solar modules only). We use the best carriers in the industry to ensure your order gets to you on time. During the checkout process you will see the free shipping option. The shipping methods are displayed during the ordering process. Delivery times vary depending on the delivery address you choose, the availability of your items and the time of day you place your order.
Taxes & Duties
We include the cost of taxes and duties with your order, so you don't have to pay any additional fees if you're in one of the following locations:
Germany, France, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden
If you order products for countries outside the European Union, e.g. B. for the UK, these may be opened and inspected by customs authorities and may be subject to import duties and taxes levied when the shipment reaches the stated destination. You are responsible for paying such import duties and taxes. Please note that we have no control over these charges and cannot predict what they will be. Please contact your local customs office for more information before placing your order. In the event you are returning a product, you are responsible for reclaiming duties directly from your local customs office.
Germany, France, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden
If you order products for countries outside the European Union, e.g. B. for the UK, these may be opened and inspected by customs authorities and may be subject to import duties and taxes levied when the shipment reaches the stated destination. You are responsible for paying such import duties and taxes. Please note that we have no control over these charges and cannot predict what they will be. Please contact your local customs office for more information before placing your order. In the event you are returning a product, you are responsible for reclaiming duties directly from your local customs office.
Order processing
Orders are processed and shipped from our warehouses within 1-15 business days.
Shipping Restrictions
Purchases shipped outside of the European Union may be subject to local taxes, duties, etc. levied by the country of destination, as well as brokerage fees or other surcharges levied by the shipping company delivering the package. These fees are not included in the purchase amount. The customer is responsible for paying all fees, taxes and duties for shipments to countries outside the European Union.
Shipping Restrictions on Batteries
Tools containing batteries are subject to shipping restrictions that limit the number of batteries that can be included in each shipping carton. Orders for multiple tools with batteries may be shipped in multiple shipping boxes to meet carrier shipping restrictions.
Shipping Notification
Once your order has shipped, you will receive a shipping notification from us via email. This e-mail contains the name of the transport company, the tracking number and the delivery date. You can click the tracking number to track your package on the carrier's website.
Order tracking
To track the status of an existing order, go to our Order Locator page. Enter your order number and the email address you used when ordering to see the status of your order. You can find your order number in the order confirmation email you receive after placing your order.
The transport damage
If you notice that the packaging of the goods you ordered for commercial shipping is damaged and it is likely that the products you ordered are no longer intact, inform the shipping company of this when you pick them up. Ask him to acknowledge the damage. If he refuses, refuse to accept.
In the interests of good cooperation, you can check the condition of the delivery item in his presence. If your fears that damage was caused during transport are confirmed, you should ask the freight forwarder to take the goods back with you.
If he refuses to be present when inspecting the goods, then do not unpack any further, do not use the damaged goods and most importantly: report the damage directly to the delivery company! The transport risk lies with you, so avoid being left with the damage. Some damage you may not be able to recognize immediately.
But sometimes there are clear indications that the delivery company is to blame for the transport damage, for example if: B. The box and goods are wet or there is clear damage to the packages. Do not hesitate! Report the damage to the service provider immediately.
Even if there is hidden damage, you have 14 working days to report it. Otherwise, our insurance with the shipping company will not cover loss in transit and due to the nature of some products there is a risk of damage even if stored unused.