You have these rights
Consumers have a thirty-day right of withdrawal.
RIGHT OF WITHDRAWAL
The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece.
If you are not satisfied with your purchase, you may return the purchased items, complete and unused, within 30 days of receipt for an exchange or refund.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Please note that if you request a refund after ordering and before delivery, we will charge a transaction fee (2,6% for credit card users, 3% for PayPal users, 2,6% for Klarna users).
orders can no more than 30 days be canceled after shipment.
Please accept the package firstly when your order has been shipped and you want to return it. Please note that a double shipping fee may be deducted from the original payment if you refuse acceptance.
If the product is non-faulty and non-defective, we will not cover the return shipping cost and do not provide a return slip.
In the case of a European return, we have the right to charge you for the shipping costs you have already paid (in most cases we will not exercise this right). These shipping costs differ depending on the country.
Germany: 1 euro per kilogram
Other EU countries: 1,5 euro per kilogram
The right of revocation does not exist in the following contracts:
Contracts for the delivery of goods that are not ready-made and detailed on our website, and for the manufacture or purchase of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Refund Request Form Template
To obtain warranty service, contact our customer service team at firstname.lastname@example.org