You have these rights
Consumers have a thirty-day right of withdrawal.
RIGHT OF WITHDRAWAL
The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece.
If you are not satisfied with your purchase, you may return the items you purchased complete and in their original packaging within 30 days of receipt for an exchange or refund.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Please note that if you request a refund after ordering and before delivery, we will charge a transaction fee (2,6% for credit card users, 3% for PayPal users, 2,6% for Klarna users).
orders can no more than 30 days be canceled after shipment.
Please accept the package firstly when your order has been shipped and you want to return it. Please note that a double shipping fee may be deducted from the original payment if you refuse acceptance.
If the product is non-faulty and non-defective, we will not cover the return shipping cost and do not provide a return slip.
In the case of a European return, we have the right to charge you for the shipping costs you have already paid (in most cases we will not exercise this right). These shipping costs differ depending on the country.
Germany: 1 euro per kilogram
Other EU countries: 1,5 euro per kilogram
The right of revocation does not exist in the following contracts:
Contracts for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer.
Refund Request Form Template
(If you wish to withdraw from the contract, please fill out and return this form)
– To New Power GmbH, Aschauer Str. 32, 81549 Munich, email@example.com, Germany, Tel: +49 (0) 176 47100306
- Hereby I / We (*) withdraw from my / our (*) contract for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*)/received on (*)
- Name of the customer(s)
- Address of the customer(s)
- Signature of the customer(s) (only in the case of a notification on paper)
(*) Delete where not applicable.
To obtain warranty service, contact our customer service team at firstname.lastname@example.org