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storage and balcony power plant
Marstek Jupiter E/C Questions & Answers
Q&A about the Marstek Jupiter E/C
Do these Marstek Smart Meters CT002 come directly from Marstek Energy?
Mini Power is one of the official sales partners of Marstek Energy in Europe. We promise that all our products are original products from Marstek Energy .
What's in the package if I order?
Included in the delivery are:
1x Marstek Smart Meter CT002
1x Marstek smart meter user manual
Is the Marstek Smart Meter CT002 compatible with the MARSTEK VENUS/JUPITER/SATURN?
Yes, the MARSTEK CT002 is compatible with the MARSTEK VENUS, JUPITER, and SATURN series. The CT002 is a smart meter specifically designed for these energy storage systems. It connects seamlessly to the devices, monitors energy consumption in real time, and optimizes charging and discharging strategies. By combining these products, users can achieve more efficient energy management, optimize energy consumption, and control costs, thus further improving overall system performance.
Is the installation and configuration process for the Marstek CT002 smart meter complicated? Do I need professional support?
Be sure to have the MARSTEK CT002 installed by a professional electrician, as it requires opening the electrical distribution box and performing wiring work. We provide detailed installation instructions and video tutorials for you and the electrician. You can click here to view them: User Manual and Video Tutorial.
What is the customer service and warranty policy for the Marstek CT002 smart meter?
The MARSTEK CT002 comes with a 10-year warranty. Should the product exhibit any quality issues within the warranty period, you can contact Marstek Energy's after-sales service team to request repair or replacement. It is recommended that you retain your proof of purchase to provide the necessary information if needed.
Does the Marstek CT002 smart meter support firmware updates?
The MARSTEK CT002 smart meter supports firmware updates. You can download the latest firmware version via the Marstek app and follow the instructions to keep the device up-to-date and ensure optimal features and performance. If you do not receive a firmware update notification, please contact the after-sales service team immediately.
Will the data collected by the Marstek CT002 smart meter compromise my privacy?
The Marstek CT002 smart meter will strictly adhere to Marstek Energy's Privacy Policy when collecting and transmitting data to ensure the security of your personal information. All collected data will be used solely to optimize product functionality and services and will not be used for fraudulent purposes. If you have any privacy concerns or require further information, please contact our customer service team at any time. They will be happy to assist you.
Will the Marstek Smart Meter CT002 for D2500/Jupiter/Venus help balance my home's three-phase loads?
The Marstek CT002 can monitor three-phase power in a home in real time and control the energy storage system to provide additional energy to each phase to balance the three-phase load. However, if the phase load is too high, the additional energy from the storage system may not be enough to meet the overload demand. To avoid overload, it is recommended to evaluate the load for each phase and distribute household appliances accordingly. To solve this problem, you can also increase the storage capacity in addition to optimizing load distribution or consider more advanced energy management strategies to ensure a balanced three-phase load in your home.
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