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Anker SOLIX solar bank 4 E5000 Pro 5 kWh + power dock
MINI POWER · SERVICE & RICHTLINIEN
Mini Power Bedingungen
Garantie-, Rückgabe- und Versandbedingungen für ausgewählte Mini Power Produkte.
Garantiebestimmungen - PowerStation
Product Warranty
Mini Power and Pylontech warrant that the Product will be free of defects caused by improper workmanship or defective materials.
This warranty only covers the repairment or replacement of a defective Product. Pylontech will repair or replace the Product if the Product is defective and returned during the Warranty Period.
Warranty Period
Die Garantiezeit für PowerStation Produkte beträgt 36 Monate. Die Gewährleistungsfrist wird in jedem Fall ab dem Kaufdatum durch den ursprünglichen Verbraucherkäufer gemessen. Der Kaufbeleg vom ersten Verbraucherkauf oder ein anderer angemessener dokumentarischer Nachweis ist erforderlich, um das Beginndatum der Garantiezeit festzustellen.
Für das reparierte oder ersetzte Produkt wird die ursprüngliche verbleibende Garantiezeit fortgesetzt. In beiden Fällen begründet dies keine Verlängerung der Gewährleistungsfrist.
Limited to Original Consumer Buyer
The guarantee on MAX.ON PowerStation ist auf den ursprünglichen Verbraucherkäufer beschränkt und nicht auf nachfolgende Eigentümer übertragbar.
Exclusions
Pylontech's warranty does not apply to:
- External device failure, including but not limited to appliance failure, photovoltaic panel failure, etc.;
- The battery has not been operated properly according to the product manual.
- The battery does not fully charge within 14 days after purchase or at least every 6 months.
- Transportation, including but not limited to dropping, trampling, deforming, impacting, or spearing with a sharp item;
- Modification or repair of the Product that has been performed by a person other than Pylontech or a Pylontech’s certified installer;
- Abuse, misuse, negligence, accidents, or force majeure events, including but not limited to lightning, flood, fire, extremely cold weather, or other events outside the reasonable control of Pylontech;
- Water, excessive heat, conductive dust, or corrosive gas;
- The Product has been connected with different type of battery modules or batteries not from Pylontech;
- Normal wear and tear or deterioration, or superficial defects, dents, or marks that impact the performance of the Product; and
- Theft or vandalism of the Product or any of its components;
- Unable to provide valid proof of purchase or free product.
Customer Support
Kontakt: info@miniminipower.com
To obtain warranty service, contact our customer service team at info@miniminipower.com
Refund Policy
Return and Refund Policy
customers can Within 24 hours request a full refund after placing an order on miniminipower.com.
Please note that we charge a transaction fee if you request a refund 24 hours after ordering and before delivery (1,8% for credit card users, 0% for PayPal users, 3,0% for Klarna users).
orders can no more than 30 days be canceled after shipment.
Please note that we charge a transaction fee if you request a refund 24 hours after ordering and before delivery (1,8% for credit card users, 0% for PayPal users, 3,0% for Klarna users).
orders can no more than 30 days be canceled after shipment.
Return policy
The return service is currently only available for orders in EU countries.
If you are not satisfied with your purchase, you can return the items purchased complete, unused and in their original packaging within 30 days return it upon receipt for an exchange or refund.
If 30 days have passed since purchase, we cannot offer a refund or exchange.
Please accept the package firstly when your order has been shipped and you want to return it.
Then contact our MiniPower Support via info@miniminipower.com for return instructions.
In the case of returning orders in Europe, you will be charged the shipping costs and a transaction fee (1,8% for credit card users, 0,0% for PayPal users, 3,0% for Klarna users) calculated.
If you are not satisfied with your purchase, you can return the items purchased complete, unused and in their original packaging within 30 days return it upon receipt for an exchange or refund.
If 30 days have passed since purchase, we cannot offer a refund or exchange.
Please accept the package firstly when your order has been shipped and you want to return it.
Then contact our MiniPower Support via info@miniminipower.com for return instructions.
In the case of returning orders in Europe, you will be charged the shipping costs and a transaction fee (1,8% for credit card users, 0,0% for PayPal users, 3,0% for Klarna users) calculated.
return process
Contact MiniPower Support at info@miniminipower.com to start the return process. Please present proof of purchase there, e.g. B. an invoice.
You will then receive instructions on how to pack the products correctly and send them back to us. Make sure all components are included in the package.
You will then receive instructions on how to pack the products correctly and send them back to us. Make sure all components are included in the package.
Shipping costs for returns
If you want to know the return shipping costs for regions and countries, please contact MiniPower Support. Please note that return shipping costs include shipping and handling charges.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If this is the case, you will automatically receive the refund via your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Delivery and shipping conditions
Free shipping in Germany
Miniminipower.com is proud to offer free shipping on all orders in Germany (excluding solar modules only). We use the best carriers in the industry to ensure your order gets to you on time. During the checkout process you will see the free shipping option. The shipping methods are displayed during the ordering process. Delivery times vary depending on the delivery address you choose, the availability of your items and the time of day you place your order.
Taxes & Duties
We include the cost of taxes and duties with your order, so you don't have to pay any additional fees if you're in one of the following locations:
Germany, France, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden
If you order products for countries outside the European Union, e.g. B. for the UK, these may be opened and inspected by customs authorities and may be subject to import duties and taxes levied when the shipment reaches the stated destination. You are responsible for paying such import duties and taxes. Please note that we have no control over these charges and cannot predict what they will be. Please contact your local customs office for more information before placing your order. In the event you are returning a product, you are responsible for reclaiming duties directly from your local customs office.
Germany, France, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden
If you order products for countries outside the European Union, e.g. B. for the UK, these may be opened and inspected by customs authorities and may be subject to import duties and taxes levied when the shipment reaches the stated destination. You are responsible for paying such import duties and taxes. Please note that we have no control over these charges and cannot predict what they will be. Please contact your local customs office for more information before placing your order. In the event you are returning a product, you are responsible for reclaiming duties directly from your local customs office.
Order processing
Orders are processed and shipped from our warehouses within 1-15 business days.
Shipping Restrictions
Purchases shipped outside of the European Union may be subject to local taxes, duties, etc. levied by the country of destination, as well as brokerage fees or other surcharges levied by the shipping company delivering the package. These fees are not included in the purchase amount. The customer is responsible for paying all fees, taxes and duties for shipments to countries outside the European Union.
Shipping Restrictions on Batteries
Tools containing batteries are subject to shipping restrictions that limit the number of batteries that can be included in each shipping carton. Orders for multiple tools with batteries may be shipped in multiple shipping boxes to meet carrier shipping restrictions.
Shipping Notification
Once your order has shipped, you will receive a shipping notification from us via email. This e-mail contains the name of the transport company, the tracking number and the delivery date. You can click the tracking number to track your package on the carrier's website.
Order tracking
To track the status of an existing order, go to our Order Locator page. Enter your order number and the email address you used when ordering to see the status of your order. You can find your order number in the order confirmation email you receive after placing your order.
The transport damage
If you notice that the packaging of the goods you ordered for commercial shipping is damaged and it is likely that the products you ordered are no longer intact, inform the shipping company of this when you pick them up. Ask him to acknowledge the damage. If he refuses, refuse to accept.
In the interests of good cooperation, you can check the condition of the delivery item in his presence. If your fears that damage was caused during transport are confirmed, you should ask the freight forwarder to take the goods back with you.
Wenn er seinerseits die Anwesenheit bei der Inspektion der Ware ablehnt, dann entpacke nicht weiter, benutze die beschädigte Ware nicht und ganz wichtig: Melde den Schaden direkt beim Lieferunternehmen! Das Transportrisiko liegt bei Dir, also vermeide, dass Du auf dem Schaden sitzen bleibst.
Einige Schäden kannst Du nicht sofort erkennen.
But sometimes there are clear indications that the delivery company is to blame for the transport damage, for example if: B. The box and goods are wet or there is clear damage to the packages. Do not hesitate! Report the damage to the service provider immediately.
Auch bei verdeckten Schäden hast Du 7 Werktage Zeit, diesen zu melden. Andernfalls deckt unsere Versicherung bei der Spedition keine Transportverluste ab, und aufgrund der Beschaffenheit einiger Produkte besteht das Risiko einer Beschädigung, auch wenn sie unbenutzt aufbewahrt werden.
