How can we help?

In case of a warranty claim, please go directly to the page Report warranty claim and fill in the required information there. Only return the product after receiving agreed-upon return instructions.

Please send us the manufacturer, ticket number, opening date, order number, and serial number. Mini Power can then track the process with the responsible support team. Processing time depends on the manufacturer, the nature of the fault, and the case status.

This information allows us to clearly identify the product, the manufacturer's account, and the support case already opened. Please only submit the data requested for this specific case; passwords or access codes are not required.

Mini Power does not offer a blanket warranty extension for all products. The model, manufacturer, and the current warranty terms and conditions are decisive. Any existing manufacturer promotion or registration should always be checked directly for the specific model.

The outcome depends on the nature of the fault, the examination, and the applicable warranty or guarantee procedure. Possible solutions include repair, replacement, or another legally prescribed option. An immediate replacement cannot be guaranteed before the technical examination.

A cancellation refers to the timely termination of a distance selling contract. The statutory warranty concerns rights against the seller in case of defects. A manufacturer's warranty is a voluntary additional service subject to the warrantor's terms and conditions and does not limit the statutory warranty rights.

Please send the order number, exact model name, serial number, assembly overview, firmware version, app screenshots, error code, and photos of the connections and status indicators.

In the "Instructions & Documents" section you will find links to the official download and support pages of Anker SOLIX, Zendure, Hoymiles and EcoFlow.

Key factors include electricity consumption, available space, orientation, shading, desired self-consumption, and potential future expansion. Module size and mounting system also differ for balconies, terraces, gardens, and roofs.

The yield depends primarily on module output, location, orientation, tilt, shading, and weather. Savings also depend on how much solar power you use directly or store. Therefore, calculated values ​​are only guidelines.

Helpful information includes postcode, annual consumption, desired number of modules, location photos, orientation, shading, existing components, connection type and desired storage size.

The selection depends on the substrate, railing or roof shape, module format, wind load, and mounting angle. Check the product description and manufacturer's documentation; if you are unsure about the load-bearing capacity and fastening, have them professionally inspected.

A complete set makes sense if you need modules, storage or inverters, cables, and optional mounting accessories as a coordinated solution. However, always check the exact contents of the package for your chosen option.

The availability and delivery information on the respective product page and the details at checkout are definitive. Individual components of sets may be provided separately.

An item is only considered reserved after explicit confirmation. A product in the shopping cart does not constitute a reservation. Delivery date, payment deadline, and reservation period must be confirmed in writing for the specific product.

The scope of delivery depends on the selected variant. Please check product images, variant name, quantities, and the scope of delivery section before purchasing.

Please contact us as soon as possible with your order number. As long as the order has not yet been prepared for shipment, we will review the requested change.

First, check your spam folder and make sure your email address is entered correctly. Otherwise, send us your name, order date, and – if available – order number.

Please include the order number in the payment reference. Once the order has been successfully matched, it will be processed further. If an update is still missing, please send us the order number, the date of payment, and suitable proof of payment.

The invoice is usually provided digitally with the order or sent by email. If it is missing, please provide us with the order number and the email address used.

Yes. To provide you with a suitable offer, we need company details, delivery location, desired products, quantities, and, if applicable, your VAT ID number. Payment by invoice is not available for every offer or order and will be reviewed individually.

Plug-and-play components must only be installed and connected according to the current manufacturer's instructions. Work on the electrical distribution board, meter box, or permanently connected circuits should only be carried out by a qualified electrician.

Always follow the instructions for your specific model. Typically, mechanical assembly, wiring, power connection, app setup, firmware check, and functional test are performed sequentially.

A smart meter measures the energy flow at the designated measuring point in the home's electrical system. Installation location, current direction, and wiring must comply with the manufacturer's instructions and the existing electrical installation; installation is generally the responsibility of a qualified electrician.

Check the power supply, supported Wi-Fi band, signal strength, Bluetooth and location permissions, and ensure you're using the correct app and in the correct region. Restart both the device and the router, and then check the firmware.

Check the plug, polarity, grid status, PV input, app permissions, and any potential shading. Note any status LEDs or error codes before contacting customer service.

Check the voltage, current, connection type, permissible PV input power, communication interfaces, and manufacturer approvals. Complete sets already have the main components matched.

This depends on the existing inverter, the cabling, and the storage concept. AC- and PV-connected storage systems are integrated differently; check compatibility with your existing system.

Many systems are modularly expandable. The permissible number, maximum capacity, and combinations depend on the model generation, firmware, and manufacturer's approval.

Only use combinations explicitly approved by the manufacturer. Different generations, cell types, or firmware versions may be incompatible.

Only systems with a clearly designated emergency power or backup output can be used for this purpose. Power output, switching behavior, and permissible loads vary depending on the model.

The payment options displayed at checkout depend on the order value, delivery country, and the availability of the respective payment service. Select the option that suits you best.

The displayed shop price does not automatically include all discounts. Depending on the promotion, discounts such as bank transfer, promotional discounts, or tiered discounts may only be applied after verification of the respective requirements, quantity, or payment method. The terms and conditions published at the time of ordering, as well as the confirmed order or invoice summary, are decisive. Whether multiple discounts can be combined must be checked for each specific promotion.

Mini Power and ATC Solarvolt are brands of New Power GmbH. Therefore, New Power GmbH may appear on payment confirmations, bank statements, or invoices.

Modules, storage devices, brackets, and accessories may be shipped separately due to size, weight, and shipping requirements. Therefore, multiple tracking numbers and different delivery dates may apply.

After delivery, you will receive the tracking information via email. If you have multiple packages, please check each tracking number individually and also your spam folder.

For partial deliveries, please first check all tracking numbers. Then send us the order number, the affected tracking number, and the last displayed status so that an investigation can be initiated with the shipping provider.

Please send us your order number, tracking number, and the displayed delivery status. We will then check the delivery confirmation and shipping route with the responsible service provider. A result cannot be guaranteed until the investigation is complete.

Collection is possible at the warehouse – Mini Power, Paradeisstr. 83, 82362 Weilheim in Upper Bavaria. No prior appointment is necessary between 10:00 and 15:00; a prior appointment is required between 15:00 and 18:00.

Please check the packaging and quantity upon delivery. Note any visible damage on the delivery receipt and photograph it immediately. Report any concealed damage to us as soon as possible, including the order number and photographic evidence.

For shipments requiring notification, the freight forwarder uses the provided contact information to schedule a delivery appointment. The specific delivery time is determined by the freight forwarder. Therefore, your phone number and email address should be up-to-date and accessible.

Please register your return first using the contact form. You will then receive the relevant instructions regarding the product, package size, and return address. Please do not return batteries or bulky items without prior arrangement.

Document the packaging, shipping label, and any damage immediately with photos. Keep the packaging and goods until the matter is resolved and send us the photos along with your order number.

Compare the contents of the package, the number of packages, and all tracking numbers. Then send us your order number, photos of the packages you received, and a detailed list of any missing parts.

Please send your order number, product name, serial number, error description, and photos or video. For app problems, screenshots and firmware version are helpful.