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You have these rights

CANCELLATION
LAW

Consumers have a thirty-day right of withdrawal.

RIGHT OF WITHDRAWAL

You have the right within 30 Days to revoke this contract without giving reasons.

The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece.

If you are not satisfied with your purchase, you may return the purchased items, complete and unused, within 30 days of receipt for an exchange or refund.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


REFUNDS

If you revoke this contract, we have to repay all payments that we have received from you, including the delivery costs (in most cases), immediately and at the latest within 14 days from the day on which the notification of your revocation of this contract has come to us. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Please note that if you request a refund after ordering and before delivery, we will charge a transaction fee (2,6% for credit card users, 3% for PayPal users, 2,6% for Klarna users).

orders can no more than 30 days be canceled after shipment. 

Please accept the package firstly when your order has been shipped and you want to return it. Please note that a double shipping fee may be deducted from the original payment if you refuse acceptance.

If the product is non-faulty and non-defective, we will not cover the return shipping cost and do not provide a return slip.

In the case of a European return, we have the right to charge you for the shipping costs you have already paid (in most cases we will not exercise this right). These shipping costs differ depending on the country.

Germany:    1 euro per kilogram
Other EU countries:    1,5 euro per kilogram

The right of revocation does not exist in the following contracts:
Contracts for the delivery of goods that are not ready-made and detailed on our website, and for the manufacture or purchase of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. 

Please also note that we do not offer a cancellation service B2B customers who are not entitled to the above-mentioned right of withdrawal under the law. And The right of withdrawal does not apply to every product. There are the following exceptions:

1. The goods are tailored to your personal needs. These include extension cable and solar cable in our shop, which can be cut to length according to your wishes.
2. Perishable goods such as fresh food are also excluded from the right of withdrawal.
3. Sealed goods that cannot be returned for reasons of health protection or hygiene. If you remove a seal on a cream, you have no right of withdrawal. However, this only applies to goods that cannot be resold without compromising health or hygiene.


Refund Request Form Template

(If you want to revoke the contract, please fill out this form and send it back.)

– In stock - Mini Power, Fritz-Winter-Str. 1 , 86911 Dießen am Ammersee, info@miniminipower.com, Germany, Tel: +49 (0) 89 940056911

- Hereby I / We (*) withdraw from my / our (*) contract for the purchase of the following products (*) / provision of the following services (*)

- Ordered on (*)/received on (*)

- Name of the customer(s)

- Address of the customer(s)

- Signature of the customer(s) (only in the case of a notification on paper)

- Date

(*) Delete where not applicable.


Contact

Contact: info@miniminipower.com

To obtain warranty service, contact our customer service team at info@miniminipower.com